Our services are not aimed at children and we do not knowingly collect data relating to children.
Previous clients of Harrison Grant Ring should contact the DPO of Goodenough Ring Solicitors with any questions or requests.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The information we collect about you and how we use it
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The personal information we collect and use when you provide it to us by making an enquiry to us or becoming a client of the firm, via our website, in person, by email, letter or telephone includes:
- Your name;
- Contact information including postal address, email address and telephone numbers; and
- Other information relevant to your enquiry/case
By submitting your details, you are requesting us to process your personal data to enable us to provide information or assistance to you and / or progress your case or matter and we will use and store your information for that purpose.
We may use your personal information to:
- consider your enquiry and whether we can provide legal services to you
- provide legal services to you
- help us prevent money laundering
- verify your identity to help us prevent fraud
- respond to claims and defend or exercise our legal rights
- keep you informed of legal developments
- help us improve our services
If you attend an event or visit our offices we may need to collect some personal data from you in order to provide you with the appropriate level of service, such as:
- Your name;
- Contact information;
- Basic health data such as diet requirements and / or mobility requirements should these be relevant to your attendance.
Who we share your personal information with
From time to time it will be necessary for us to share your personal information with third parties, including:
- IT services including off-site printers
- Archiving and storage facilities
- Money laundering checking services
- Banking / payment services
If you are a client of Goodenough Ring Solicitors, we may also need to share your personal information with additional third parties, such as other parties in your case, experts, the court, and legal counsel, for the purposes of providing you with legal services or to comply with our own legal obligations.
Goodenough Ring Solicitors may also be required to disclose personal information by law or if we consider it necessary to protect and or defend the firm.
If you fail to provide personal information
Where we need to collect personal data by law, or under the terms of our engagement with you (as set out in our client care letter and terms of business), and you fail to provide that data when requested, we may not be able to perform the services set out in the client care letter.
How we keep your personal information secure
We are committed to ensuring your personal information remains secure. We have security measures in place to protect your personal information, for instance by holding information on secure document management systems only. Any breach or suspected data security breach will be dealt with immediately and you and any relevant regulator notified in accordance with any applicable legal requirement.
How long we keep your personal information
Our retention policy for securely retaining your personal data is six years from the conclusion of your enquiry or case. Taking account of applicable UK law, we consider six years to be an appropriate period.
Personal information relating to clients of Harrison Grant, whose matters concluded less than 6 years ago, will also be retained in accordance with this Goodenough Ring Solicitors policy. Goodenough Ring Solicitors has inherited the rights and responsibilities in relation to personal information relating to the now closed firm, Harrison Grant. Please contact the DPO for further information.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent.
Ordinarily, exercising these rights will not incur a fee unless the request is unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
In order to comply with your request, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Our cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors.
The tracking cookies that we use are for Google Analytics. These allow us to count page visits and traffic sources, so we can measure and improve the performance of our site. These are anonymous and so don’t hold any private data about you. Nor can they be used to share information about you with third parties.